Amazon Alexa went down on Friday morning, with users reporting their Echo devices being unresponsive or showing error messages.
Thousands of people have logged the issues, which appear to have started shortly after 6.30am in the UK, with outage tracker Down Detector.
The outage also reportedly affected customers across Europe – here’s what we know so far.Email address is invalidThank you for subscribing!Sorry, there was a problem.
Why has Alexa gone down?
Users are reporting a variety of problems, including devices showing as “offline”, a red light ring instead of the usual blue, receiving replies such as “I’m having difficulty understanding right now” and “‘something has gone wrong”, taking a long time to respond to requests and being unresponsive entirely.
Some users reported being unable to switch off their alarms due to their Alexa not processing their request.
The outage was a significant problem for households which use Alexa to control their lighting, front door locks and more.
One customer, Phil Sandford, wrote on Twitter: “All my Alexa and Echo devices are offline, showing red and telling me “hmmm, I’m having difficulty understanding right now” – seems others are having same issue. What’s going on?”
Colin Purves commented on Down Detector: “All my six devices in Lanarkshire have been down for at least an hour. No music in the kitchen this morning!
“Surprised this can happen with Amazon, who resell their web server services to other large businesses. Not a great advertisement.
“Just one day offline after many years of use is not a bad record though. My heart goes out to the person below who was using Alexa as an alarm.”
When will it be back?
The problem now appears to have been fixed.
An Amazon spokesperson said: “This morning we had an issue that impacted some Alexa customers’ ability to interact with the service. The Alexa service is now operating normally.”