Roku Troubleshooting Guide: Roku Not Working
In this section, we’ll show you how to restart and reset your Roku. We’ll also show you how to update your Roku in case the automatic update procedure has been interrupted or didn’t work. These methods can fix multiple problems:
In some cases, your Roku may just need to be rebooted. There are two ways to do this, though, and your issue will determine which method you use. If your Roku is still responsive, you can restart via the settings menu; otherwise, you’ll need to follow a button sequence. We have a dedicated guide on how to turn off Roku, but we’ll quickly run through the steps below.
Follow this button sequence precisely with your Roku remote and your Roku device will restart.
We’ve provided pictures of the Roku Enhanced remote. If you have the standard IR remote, it will look a little different but you’ll still be able to follow the sequence.
Before you dive in and hard reset your Roku, you must understand that by doing so you will erase all of your settings and preferences. It’s a complete factory reset that will return your Roku device to its original state.
Like with restarting your Roku device, there are two ways you can do it: through the settings menu or by using the reset button on the device. The second method is the best if your Roku is unresponsive, but either way will have the same outcome.
Performing a factory reset is a good idea if you are returning, gifting or selling your Roku device. It will ensure that none of your personal information or Roku account data is left on the device, and the new user can set it up as if they are the first owner.
Roku devices not only check that they have the latest software installed upon initial setup, but they also receive automatic software updates as long as they are connected to the internet. That ensures you’re always up to date with both the Roku software and Roku channels, as well as any bug fixes. You won’t even notice it’s being done, too.
However, there can be times when the download or installation fails or gets interrupted. Additionally, you may simply have left your Roku disconnected for a while, leaving you behind in the Roku update world. That can lead to device failure and all sorts of annoying issues, not to mention any security risks that may have been patched.
Thankfully, Roku has made it possible to check for updates manually, too. The updates are completely free, so don’t fall victim to Roku scams, where scammers make you think you should pay for an update.
Here’s how you update your Roku software manually.
It’s important to ensure that your Roku is not kept in an enclosed space, on top of other devices that can get hot or in direct sunlight. If you see a “your device is overheating” warning or you see a solid red light on your Roku, your device is too hot.
Unplug your Roku, allow it to cool down for at least 10 minutes and find a better location for it. If you power it back on and see a red light or the warning message, unplug it straight away. If the problem persists, contact Roku Support.
Some Roku devices can be powered via a USB port on your TV, but not all USB ports are sufficient. If you see a red flashing light or a “low power” warning, that means your Roku isn’t getting enough power. Your Roku may still work, but it can crash or behave differently at any time.
To resolve this issue, first, ensure that you are using the USB cable that came with your Roku, as others may not be suitable. After that, either try a different USB port or plug it into a wall outlet with a power adaptor.